This was the best service experience I can remember having. From the first phone call (I actually talked to you, not an answering service) in which I described the problem with my Sonosax mixer, and your probable diagnosis, to the clear instructions about packing and shipping the unit to you, to the rapid turnaround, to the very reasonable bill, I was continually impressed with your service organization. I now have the mixer back in operation in a little over a week turnaround! I highly recommend your company to anyone needing pro audio service.
I don't know of any group of people that offer the service and support that you do. Thank you very much. I hope to be doing business with Trew for a long time to come.
I know everyone always talks about 'Hollywood' being the center of the filmmaking universe but I think you have really set the bar by the way you conduct business and assist all of us. You are to be congratulated.
Your easy to understand Web Site, great prices and incredible delivery time makes you one of the best suppliers I have had the privilege of buying from. Please keep up the good work.
I wanted to make sure to take a moment to recognize and appreciate the personal attention you gave to Alien Sound...There are reasons Jon loves to purchase from you and sends other business your way. This highly satisfactory experience is one of them. Thank you so much for your fine customer care.
Thank you for your quick response... You have no idea how great it is to get these questions answered in a timely manner.
I am a Production Sound Mixer working in the UK. I recently purchased some bits and pieces from Trew Audio. Subsequently a problem developed with one of the items. The service and support I have received from Trew Audio regarding the problem has been superb and I just had to tell some people about them in a way of thanks.
Tech support helped me out quickly and effortlessly and helped solve my problem! Thanks!
My experience with you guys has been fantastic. Love doing business with you.
You guys are awesome!!
Your service, price, and quality will keep me coming back!
Thank you for your patience. Your professional service is truly appreciated and I guarantee I will highly recommend all inquiries about purchasing equipment to your company.
Just wanted to drop a line to say thanks for all your help with my purchases over the past month. You were professional, helpful, and courteous, and you can bet I will continue to recommend Trew Audio to all my colleagues.
I would like to express our thanks to your staff. It is companies like yours that enable us to keep our production running smoothly. Thank you for helping to make our production period so successful!
Keep up the good work, you're giving those LA companies some real competition.
I am very proud to state that I am a customer of Trew Audio. From the first moment I started to do business with Trew I have been completely satisfied with every department that Trew has to offer. It is a great feeling to know that there is a company out there that makes my every work day in the field so much easier to get the job done. You will have my business for life.
Everyone is always GREAT! I depend on Trew.
Received today the BDS System with NP-2 Batteries I ordered. Took me all of an hour to configure in my Portabrace two batteries with feet and wiring to power my four Lectrosonics 200's and PSC mixer. Thank you for making sure I got the goods in time, and thanks to all of your crew for a very clever and effective system.
I can't thank you enough for the extra efforts that you made to get this stuff out to me in time. You were knowledgeable, helpful, and friendly every step of the way, even as my requirements continued to change.
As you know, the sound biz is dynamic, especially in film making. Being able to respond to last minute changes in schedule and equipment requirements is crucial. There are so many places to buy equipment these days that service is a real differentiator. It's great to find a partner that I can depend on.
It's not often that I am motivated to write a thank you note like this to a vendor, but I feel you deserve a sincere thank you. You have proven an excellent resource to me and my business.
I've got to tell you I'm a VERY happy camper. You guys do very nice work... I'm very picky, so that's quite a compliment... Thanks so much for a great job and fast turnaround!
I appreciate your diligence in making things right -- this is service above and beyond what we, as freelancers, would receive from other 'professional' sales organizations.
I just don't call any other providers anymore. You have a great group working with you. Thanks.
I just started dealing with you guys last month and I am now hooked. You all provide the best service I have seen in a long time!
I appreciate the professional and courteous manner in which you handled my order and I will come back to you for all things in the future.
Thanks for a great buying experience. Trew Audio and Lectrosonics rock!
Thanks for all of your great service. It's very appreciated. I have already told a great many of my friends and colleagues about your competitive prices and fantastic service. I'll be back for sure!
You guys are the best! Never a problem.
I went to your shop at the end of January and I was really well served. Thank you very much for everything you did for me, even a lift to my hotel. I still think you should open a store in Montréal. Thanks again.
I just wanted to take time to say thanks! You gave me great advice for building up my rig.
I appreciate the help your staff have been when it comes to deciding on the best equipment for a project. You guys run a first class operation and it's good to see top-notch professionalism in our field. Keep up the good work!
I can always count on getting reliable info and advice from the Trew folks. It's so nice to be able to converse with someone who really knows our peculiar business because they've been there. And they are patient as I'm always on a learning curve about something.
Congratulations! This is the first site dedicated to location sound that REALLY supports the industry.
Thanks for everything! The DAT worked great, as did your service.I appreciate a company that understands the business and is willing to work with us guys in the field. I look forward to doing business with you in the future.
You saved my life by sending a replacement ear piece after I broke the first one.I can't thank you enough for all your help. You went above and beyond the call of duty to give me incredible customer service. Thank you so much!
You are always very helpful and informative. The service was excellent as usual!
The level of professionalism and craftsmanship that Trew Audio exhibits is greatly appreciated. I look forward to a long and loyal relationship with your company.
Thanks for all your help. It's nice to have outstanding customer service. IT seems too many companies have forgotten about it. It makes it my pleasure to shop with Trew Audio all the way on the other side of the country, even while Los Angeles is only a stone's throw from me.